FAQs

Complaints

• Where do I go for support if I have a complaint?

Cancellations and Refunds

• Do you offer refunds or exchanges?
• What is your cancellation policy?

Custom Orders

• Do you offer custom cakes?
• Can I see a sample before finalising my custom order?
• How far in advance should I place a custom order?
• Can I have an edible image on my cake?
• Do you offer custom cakes for weddings and other celebrations?
• What information do I need to provide for a custom cake?

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Storage and Serving

• How should I store my cake before serving?
• How long will my cake stay fresh?
• Can I freeze my cake?

Pickup and Delivery

• Can I pick up my cake in-store?
• Do you offer same-day pickup or delivery?
• Are there charges for delivery?
• What should I do if my cake arrives damaged through delivery?

Pricing and Payment

• What forms of payment do you accept?
• Is there a deposit required for custom orders?
• Do you offer discounts or promotions?

Cake Options

• What types of cakes do you offer?
• Can you accommodate special dietary requirements or allergies?
• What sizes and serving options are available?
• Do you offer cupcakes or other baked goods?

Ordering

• How can I modify or cancel my order?
• What is the minimum notice required for placing an order?
• How do I place an order?

General Information

• What are your store hours?
• Where are you located?
• How can I contact you?
• Do you offer delivery?