---
title: FAQs | Customer Support — Frequently Asked Questions
description: FAQs
---
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1. [Customer Support — Frequently Asked Questions](https://help.cheesecake.com.au/)
2. [FAQs](https://help.cheesecake.com.au/faqs)
# FAQs
## Complaints
- [Where do I go for support if I have a complaint?](https://help.cheesecake.com.au/complaints-)
## Cancellations and Refunds
- [Do you offer refunds or exchanges?](https://help.cheesecake.com.au/do-you-offer-refunds-or-exchanges)
- [What is your cancellation policy?](https://help.cheesecake.com.au/what-is-your-cancellation-policy)
## Custom Orders
- [Do you offer custom cakes?](https://help.cheesecake.com.au/do-you-offer-custom-cakes)
- [Can I see a sample before finalising my custom order?](https://help.cheesecake.com.au/can-i-see-a-sample-before-finalising-my-custom-order)
- [How far in advance should I place a custom order?](https://help.cheesecake.com.au/how-far-in-advance-should-i-place-a-custom-order)
- [Can I have an edible image on my cake?](https://help.cheesecake.com.au/can-i-have-an-edible-image-on-my-cake)
- [Do you offer custom cakes for weddings and other celebrations?](https://help.cheesecake.com.au/do-you-offer-custom-cakes-for-weddings-and-other-celebrations)
- [What information do I need to provide for a custom cake?](https://help.cheesecake.com.au/what-information-do-i-need-to-provide-for-a-custom-cake)
See less ▼
## Storage and Serving
- [How should I store my cake before serving?](https://help.cheesecake.com.au/how-should-i-store-my-cake-before-serving)
- [How long will my cake stay fresh?](https://help.cheesecake.com.au/how-long-will-my-cake-stay-fresh)
- [Can I freeze my cake?](https://help.cheesecake.com.au/can-i-freeze-my-cake)
## Pickup and Delivery
- [Can I pick up my cake in-store?](https://help.cheesecake.com.au/pickup-and-delivery)
- [Do you offer same-day pickup or delivery?](https://help.cheesecake.com.au/do-you-offer-same-day-pickup-or-delivery)
- [Are there charges for delivery?](https://help.cheesecake.com.au/are-there-charges-for-delivery)
- [What should I do if my cake arrives damaged through delivery?](https://help.cheesecake.com.au/what-should-i-do-if-my-cake-arrives-damaged-through-delivery)
## Pricing and Payment
- [What forms of payment do you accept?](https://help.cheesecake.com.au/what-forms-of-payment-do-you-accept)
- [Is there a deposit required for custom orders?](https://help.cheesecake.com.au/is-there-a-deposit-required-for-custom-orders)
- [Do you offer discounts or promotions?](https://help.cheesecake.com.au/do-you-offer-discounts-or-promotions)
## Cake Options
- [What types of cakes do you offer?](https://help.cheesecake.com.au/what-types-of-cakes-do-you-offer)
- [Can you accommodate special dietary requirements or allergies?](https://help.cheesecake.com.au/can-you-accommodate-special-dietary-requirements-or-allergies)
- [What sizes and serving options are available?](https://help.cheesecake.com.au/what-sizes-and-serving-options-are-available)
- [Do you offer cupcakes or other baked goods?](https://help.cheesecake.com.au/do-you-offer-cupcakes-or-other-baked-goods)
## Ordering
- [How can I modify or cancel my order?](https://help.cheesecake.com.au/how-can-i-modify-or-cancel-my-order)
- [What is the minimum notice required for placing an order?](https://help.cheesecake.com.au/what-is-the-minimum-notice-required-for-placing-an-order)
- [How do I place an order?](https://help.cheesecake.com.au/how-do-i-place-an-order)
## General Information
- [What are your store hours?](https://help.cheesecake.com.au/what-are-your-store-hours)
- [Where are you located?](https://help.cheesecake.com.au/where-are-you-located)
- [How can I contact you?](https://help.cheesecake.com.au/how-can-i-contact-you)
- [Do you offer delivery?](https://help.cheesecake.com.au/do-you-offer-delivery)
- [FAQs](https://help.cheesecake.com.au/faqs#main-content)
- [Complaints](https://help.cheesecake.com.au/faqs#complaints)
- [Cancellations and Refunds](https://help.cheesecake.com.au/faqs#cancellations-and-refunds)
- [Custom Orders](https://help.cheesecake.com.au/faqs#custom-orders)
- [Storage and Serving](https://help.cheesecake.com.au/faqs#storage-and-serving)
- [Pickup and Delivery](https://help.cheesecake.com.au/faqs#pickup-and-delivery)
- [Pricing and Payment](https://help.cheesecake.com.au/faqs#pricing-and-payment)
- [Cake Options](https://help.cheesecake.com.au/faqs#cake-options)
- [Ordering](https://help.cheesecake.com.au/faqs#ordering)
- [General Information](https://help.cheesecake.com.au/faqs#general-information)
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